Desk Knowledge Base

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Desk knowledge base.

Using it is powerful. Knowledge base best practice tips. A rich repository of more than a million contributions from autodesk its community and its partners. Support teams know the most about customer issues and the best way to solve them.

Welcome to the autodesk knowledge network. That s why a knowledge base is a crucial part of any company s customer experience strategy. A full fledged kbase will help improve agent productivity and customer satisfaction. 10 great knowledge base examples.

The most common knowledge base is the internet a place millions of users turn to each day for insights on a vast variety of topics. Preserve old versions of articles versioning can be achieved in zendesk by making a copy of an article before you update it and moving that copy into a special archive kb. A knowledge base kbase is an organized repository of relevant data structured with it best practices and knowledge gained from practical experiences. But many it departments establish and rely on their own user friendly help desk knowledge base system to address employee queries and resolve technical issues in a timely manner.

Most of all a knowledge base should build upon itself to coalesce into an educational archive that s accessible and practical. You only need to pay for people who are adding editing content. It must answer common questions efficiently to save customers time and confusion. Find tutorials documentation downloads troubleshooting articles.

After you set up confluence as a knowledge base for service desk your customers can browse that content for free. You may wish to set role restrictions to agents only. Can t access your account. Except where otherwise noted work provided on autodesk knowledge network is licensed under a creative commons attribution noncommercial sharealike 3 0 unported license.

From top to bottom a knowledge base should be educational motivational and organized. Writing effective help desk knowledge base articles. Learn the six steps to build an effective help desk knowledge base for your business.